Refund policy

Items are eligible for return or exchange within 60 days of purchase. Please contact us via email at TheCrew@storypeople.com or phone at 866.564.4552 before sending a return, so we know to expect the package. If you decide to return or exchange an item, send your return & a copy of the purchase confirmation email and/or invoice to:

StoryPeople
113 E. Water St.
Decorah, IA 52101

Return shipping fees for exchanges & refunds are the responsibility of the purchaser, except in cases where we've shipped the wrong item or something arrives damaged. If this occurs, StoryPeople will assume responsibility for return fees, but please contact us before shipping the item back so we can decide on the best course of action.

Provided the returned item arrives intact & in re-sellable condition, we'll proceed with your exchange or refund. If the item is returned after 60 days, does not include the shipping confirmation email or invoice, or is returned damaged because it was shipped incorrectly due to customer error, we may refuse to refund your purchase. We recommend that you return items in their original packaging to help ensure their safety. Please do not return items in any kind of envelope or bubble mailer, as these usually get damaged in shipping, which means we are more likely to be unable to refund your purchase (and that just isn't fun for anyone).

For exchanges, we'll need to be in contact about the payment method you'd like to use for the shipping of the replacement item. If you'd like to help speed the process, you could enclose a note to let us know how you want to take care of that.

For refunds, we'll credit the card or online payment method that was originally used.