For your convenience, here are just a few of the questions that we hear a lot. If you don't see your question here, or if you're still a tad confused, feel free to email us at TheCrew@storypeople.com or call us at 1.866.564.4552 during business hours, and we will respond as soon as we can.

Orders usually ship the next business day after they are received. Some of our sculptures are made-to-order, and may take a bit longer to ship out. During holiday times, shipping may be delayed to 1-3 business days after the order is placed.

If a product is pre-ordered, you can expect it to ship on the release date listed on the product's description page.

The time it takes an item to ship will depend on the shipping method you choose. Most shipping methods have the shipping time listed on the checkout page. Items shipped by Priority Mail generally arrive within 2-3 business days, and First Class Mail can take 3-5 days. International shipments usually arrive within 6 to 10 days. Of course, all shipping times may differ depending on when you order, the size of your package, and how far your package has to travel.

All domestic orders containing a sculpture will ship with our flat-rate $15 “Sculpture Shipping.” Beyond that, our real-time rate calculator figures the shipping cost based on the weight of the items in the package, the desired shipping speed, which carrier is being used, and where the package is going. International shipments are sent via USPS First Class Package or Priority Mail International. Domestic orders over $500 ship free.

Items are eligible for return or exchange within 90 days of purchase. Gift cards are not eligible for return or exchange. If you decide to return or exchange an item, send your return & a copy of the purchase confirmation email and/or invoice to:

StoryPeople
113 E. Water St.
Decorah, IA 52101

Before sending a return, please contact us at TheCrew@storypeople.com or 1.866.564.4552, so we can be sure to watch for your package.


Return shipping fees for exchanges and refunds are the responsibility of the purchaser, except in cases where we’ve shipped the wrong item or something arrives damaged. If this occurs, StoryPeople will assume responsibility for return fees, but please contact us before shipping the item back so we can decide on the best course of action.

Provided the returned item arrives intact and in re-sellable condition, we’ll proceed with your exchange or refund. If the item is returned after 90 days, does not include the shipping confirmation email or invoice, or is returned damaged because it was shipped incorrectly due to customer error, we may refuse to refund your purchase. We recommend that you return items in their original packaging to help ensure their safety. Please do not return items in a padded envelope or bubble mailer, as these usually get damaged in shipping, which means we are more likely to refuse a refund (and that just isn’t fun for anyone).

For exchanges, we’ll need to be in contact about the payment method you’d like to use for the shipping of the replacement item. If you’d like to help speed up the process, you could enclose a note to let us know how you want to take care of that.

For refunds, we’ll credit the card or online payment method that was originally used.

To edit or cancel an order, you just need to send an email to TheCrew@storypeople.com or call us during regular business hours (9-5, M-F) at 1.866.564.4552 & we’ll take care of any requests right away.

Once we ship your package, you should automatically receive an email with your tracking information. If you ever have any concerns or don’t seem to be getting the emails, please contact us at TheCrew@storypeople.com or call us at 1.866.564.4552 during normal business hours (9-5, M-F).

Tracking information is not available for some shipping methods, including our Direct Send Cards and 3 Cards or Less shipping methods.

No worries. In fact, you actually don’t even need one to check out & complete a purchase. As long as you enter the right email address, you’ll still get your notifications & the item(s) will appear in your purchase history.

To reset your password, simply click the "Forgot Password?" link on the login page. If you need help with this process, please contact us at TheCrew@storypeople.com or call us at 1.866.564.4552, and we can send you a link to reset your password.

To change the email address associated with your customer order history, you’ll have to send an email to TheCrew@storypeople.com or call us at 1.866.564.4552.

Our emails always have an “unsubscribe” text link down at the bottom. Just click that, follow any instructions that appear, and you’ll be off the list. If you need help with this process, feel free to email us at TheCrew@storypeople.com and we can remove you from the mailing list.

Currently, most prints are available in 8 inch × 10 inch and 11 inch × 14 inch sizes. For framed prints, the overall dimensions will be 10 inch x 12 inch and 13 inch x 15 inch, respectively. Our prints do not come matted, unless upon request.

For different sizing options, or questions about mats, please contact us at TheCrew@storypeople.com or 1.866.564.4552.

We love to know who you are, where you’re from, and any comments you’d like to make about what we do. Since we don’t like to give out our name and info to people who plan on sending us useless spam, we don’t expect you do, either.

We don’t share your information with anybody else, because we don’t think it’s any of their business. (If you’d wanted to have them know who you were, you would have gone directly to them without mentioning it to us, anyway.)

As for security, the eCommerce side of our web operations is hosted by Shopify, so that means something like industrial-strength protection with SSL-encryption and site certificate verification. That means your credit card information and your personal info that you want to keep personal is safe. We think it’s a big deal to keep your stuff private, and regularly take measures to make sure it stays that way.

If you want to learn more, check out our Privacy Policy here.