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Orders usually ship the next business day after they are received. So if you place an order on Friday & select “2nd Day” shipping, the order should arrive at its destination on Wednesday. If you order on Monday & select “Priority”, it should arrive on Friday. Items shipped by Priority generally arrive within 2-3 business days, and First Class Mail can take 3-5 days. International shipments usually arrive within 6 to 10 days. Of course, all shipping times may differ depending on when you order and how far your package has to travel.
All domestic orders containing a sculpture will ship with our flat-rate $15 “Sculpture Shipping.” Beyond that, our real-time rate calculator figures the shipping cost based on the weight of the items in the package, the desired shipping speed, which carrier is being used & where the packages are going. International shipments are sent via USPS First Class Package or Priority Mail International.
Items are eligible for return or exchange within 90 days of purchase. Gift cards are not eligible for return or exchange. If you decide to return or exchange an item, send your return & a copy of the purchase confirmation email and/or invoice to:
113 E. Water St.
Decorah, IA 52101
Return shipping fees for exchanges & refunds are the responsibility of the purchaser, except in cases where we’ve shipped the wrong item or something arrives damaged. If this occurs, StoryPeople will assume responsibility for return fees, but please contact us before shipping the item back so we can decide on the best course of action.
Provided the returned item arrives intact & in re-sellable condition, we’ll proceed with your exchange or refund. If the item is returned after 90 days, does not include the shipping confirmation email or invoice, or is returned damaged because it was shipped incorrectly due to customer error, we may refuse to refund your purchase. We recommend that you return items in their original packaging to help ensure their safety. Please do not return items in a padded envelope or bubble mailer, as these usually get damaged in shipping, which means we are more likely to refuse a refund (and that just isn’t fun for anyone).
For exchanges, we’ll need to be in contact about the payment method you’d like to use for the shipping of the replacement item. If you’d like to help speed the process, you could enclose a note to let us know how you want to take care of that.
For refunds, we’ll credit the card or online payment method that was originally used.
If you have questions, contact TheCrew@storypeople.com or call our customer service desk at 1.866.564.4552.
To edit or cancel an order, you just need to send an email to TheCrew@storypeople.com or call us during regular business hours (9-5, M-F) at 1.866.564.4552 & we’ll take care of any requests right away.
Once we ship your package, you should automatically receive an email with your tracking information. If you ever have any concerns or don’t seem to be getting the emails, by all means contact TheCrew@storypeople.com or call us at 1.866.564.4552.
The stories are actually the key here. Read them. Enjoy them. Let them speak to you about what’s important for you in this moment. If you find one that’s really special for you, or someone you love, it’s easy enough to order. But don’t worry about that now. Read them & see what you think. (If you want to tell us something, or start a conversation in the Social Media universe, drop in to our Facebook, Instagram, or Twitter, pages. It’s a nice follow-up after you’ve read for a while…)
No worries. In fact, you actually don’t even need one to check out & complete a purchase. As long as you enter the right email address, you’ll still get your notifications & the item(s) will appear in your purchase history.
To change the email address associated with your customer order history, you’ll have to send an email to TheCrew@storypeople.com or call our customer number at 1.866.564.4552.
Our emails always have an “unsubscribe” text link down at the bottom. Just click that & follow any instructions & you’ll be off the list. If that’s not working, just drop a note to TheCrew@storypeople.com.
Currently, most prints are available in 8×10 & 11×14 options. For framed prints, the overall dimensions will be one inch larger than the print size.
We love to know who you are, where you’re from, and any comments you’d like to make about what we do. Since we don’t like to give out our name and info to people who plan on sending us useless spam, we don’t expect you do, either.
We don’t share your information with anybody else, because we don’t think it’s any of their business. (If you’d wanted to have them know who you were, you would have gone directly to them without mentioning it to us, anyway.)
As for security, the eCommerce side of our web operations is hosted by Shopify, so that means something like industrial-strength protection with SSL-encryption and site certificate verification. That means your credit card information and your personal info that you want to keep personal is safe. We think it’s a big deal to keep your stuff private, and regularly take measures to make sure it stays that way.