Frequently Asked Questions
If you’re feeling a bit confused (and who doesn’t sometimes?) click on the links below & with their help, you’ll be able to navigate through StoryPeople in no time at all. If you are still just a tad lost, feel free to email us at TheCrew@storypeople.com or call us at 1.866.564.4552 during business hours, and we will respond as soon as we can.
113 E. Water St.
Decorah, IA 52101
Return shipping fees for exchanges & refunds are the responsibility of the purchaser, except in cases where we’ve shipped the wrong item or something arrives damaged. If this occurs, StoryPeople will assume responsibility for return fees, but please contact us before shipping the item back so we can decide on the best course of action.
Provided the returned item arrives intact & in re-sellable condition, we’ll proceed with your exchange or refund. If the item is returned after 90 days, does not include the shipping confirmation email or invoice, or is returned damaged because it was shipped incorrectly due to customer error, we may refuse to refund your purchase. We recommend that you return items in their original packaging to help ensure their safety. Please do not return items in a padded envelope or bubble mailer, as these usually get damaged in shipping, which means we are more likely to refuse a refund (and that just isn’t fun for anyone).
For exchanges, we’ll need to be in contact about the payment method you’d like to use for the shipping of the replacement item. If you’d like to help speed the process, you could enclose a note to let us know how you want to take care of that.
For refunds, we’ll credit the card or online payment method that was originally used.
If you have questions, contact TheCrew@storypeople.com or call our customer service desk at 1.866.564.4552.
The stories are actually the key here. Read them. Enjoy them. Let them speak to you about what’s important for you in this moment. If you find one that’s really special for you, or someone you love, it’s easy enough to order. But don’t worry about that now. Read them & see what you think. (If you want to tell us something, or start a conversation in the Social Media universe, drop in to our Facebook, Instagram, Twitter, or Tumblr pages. It’s a nice follow-up after you’ve read for a while…)
& whether you want to log in to your Shopping Account (to access your purchase history or Wishlist) or your Story Account (to access Favorites, send E-Greetings, or comment on a story), you can always click on the “drat, i forgot…” link.
We don’t share your information with anybody else, because we don’t think it’s any of their business. (If you’d wanted to have them know who you were, you would have gone directly to them without mentioning it to us, anyway.)
As for security, the eCommerce side of our web operations is hosted by Shopify, so that means something like industrial-strength protection with SSL-encryption & site certificate verification & that means your credit card information & your personal info that you want to keep personal is safe. We think it’s a big deal to keep your stuff private, & regularly take measures to make sure it stays that way.