Frequently Asked Questions
This is probably more appropriately titled Questions people ask us a lot on the phone & by email & questions they’d also ask if they had the slightest inkling that you could ask stuff like this. But it’s too long for anybody who has a real life, so we went with the usual FAQs. We’ve tried to break these sections into general categories, but it’s not that easy when things turn into a story in the blink of an eye. If you’re feeling a bit confused (& who doesn’t sometime?) click on the links below & with their help, you’ll be able to navigate through StoryPeople in no time at all..
Website & Ordering
This is general stuff like shipping & what to do if you forget your password & how to cancel, or change, an order once you’ve sent it off to us. (There are a few more things along those lines, but you get the idea..)
The stories are actually the key here. Read them. Enjoy them. Let them speak to you about what’s important for you in this moment. If you find one that’s really special for you, or someone you love, it’s easy enough to order. But don’t worry about that now. Read them & see what you think. (If you want to tell us something, or start a conversation in the Social Media universe, drop in to our Facebook, Instagram, Twitter, or Tumblr pages. It’s a nice follow-up after you’ve read for a while…)
& whether you want to log in to your Shopping Account (to access your purchase history or Wishlist) or your Story Account (to access Favorites, send E-Greetings, or comment on a story), you can always click on the “drat, i forgot…” link.
113 E. Water St.
Decorah, IA 52101
Return shipping fees for exchanges & refunds are the responsibility of the purchaser, except in cases where we’ve shipped the wrong item or something arrives damaged. If this occurs, StoryPeople will assume responsibility for return fees, but please contact us before shipping the item back so we can decide on the best course of action.
Provided the returned item arrives intact & in re-sellable condition, we’ll proceed with your exchange or refund. (So, if you’ve spilled chocolate milk all over it & then used it to play Frisbee with your dog, there’s a good chance we won’t exchange it for you…)
For exchanges, we’ll need to be in contact about the payment method you’d like to use for the shipping of the replacement item. If you’d like to help speed the process, you could enclose a note to let us know how you want to take care of that.
For refunds, we’ll credit the card or online payment method that was originally used.
If you have questions, contact TheCrew@storypeople.com or call our customer service desk at 1.866.564.4552.
We don’t share your information with anybody else, because we don’t think it’s any of their business. (If you’d wanted to have them know who you were, you would have gone directly to them without mentioning it to us, anyway…)
As for security, the eCommerce side of our web operations is hosted by Shopify, so that means something like industrial-strength protection with SSL-encryption & site certificate verification & that means your credit card information & your personal info that you want to keep personal is safe. We think it’s a big deal to keep your stuff private, & regularly take measures to make sure it stays that way.