Frequently Asked Questions

This is probably more appropriately titled Questions people ask us a lot on the phone & by email & questions they’d also ask if they had the slightest inkling that you could ask stuff like this. But it’s too long for anybody who has a real life, so we went with the usual FAQs. We’ve tried to break these sections into general categories, but it’s not that easy when things turn into a story in the blink of an eye. If you’re feeling a bit confused (& who doesn’t sometime?) click on the links below & with their help, you’ll be able to navigate through StoryPeople in no time at all..

Website & Ordering

This is general stuff like shipping & what to do if you forget your password & how to cancel, or change, an order once you’ve sent it off to us. (There are a few more things along those lines, but you get the idea..)

When will my item(s) arrive?

Orders usually ship the next business day after we receive your order. So if you place an order on Friday & select “Next Day” shipping, the order should arrive at its destination on Tuesday. If you order on Tuesday & select “2nd Day”, it should arrive on Friday. Our standard $7 Flat-Rate domestic ground shipping typically takes from 2 to 5 business days after an item is shipped, depending on how far it has to travel.

How much will the shipping cost?

Most orders that ship within the U.S. & don’t need to arrive in a hurry are eligible for our $7 flat-rate shipping. Beyond that, our real-time rate calculator figures the shipping cost based on the weight of the items in the package, the desired shipping speed, which carrier is being used & where the packages are going.

There's so much. Where do I start?

It gets a little confusing, being here with all these stories, not knowing where to begin. Our suggestion is to start with browse. You can browse either at random, or alphabetically (depending on which suits your purposes.) If you want to keep browsing, just scroll down to the bottom of the list & move on to the next 10 stories.

The stories are actually the key here. Read them. Enjoy them. Let them speak to you about what’s important for you in this moment. If you find one that’s really special for you, or someone you love, it’s easy enough to order. But don’t worry about that now. Read them & see what you think. (If you want to tell us something, or start a conversation in the Social Media universe, drop in to our Facebook, Instagram, Twitter, or Tumblr pages. It’s a nice follow-up after you’ve read for a while…)

Aaaargh! I forgot my password.

No worries. In fact, you actually don’t even need one to check out & complete a purchase. As long as you enter the right email address, you’ll still get your notifications & the item(s) will appear in your purchase history.

& whether you want to log in to your Shopping Account (to access your purchase history or Wishlist) or your Story Account (to access Favorites, send E-Greetings, or comment on a story), you can always click on the “drat, i forgot…” link.

How do I change my password?

Click on the “drat, i forgot…” link to start the process of re-setting your password. Remember that the Story Accounts & Shopping Accounts are completely separate logins, so be sure & make note of which one you’re using!

How do I change my email address?

To change the email address associated with your customer order history, you’ll have to send an email to TheCrew@storypeople.com or call our customer number at 1.866.564.4552, but to change the email in your Story Account (where you have your Favorites list) just log in here & then go here.

How do I edit my profile for my Story Account?

First, you’ll need to log in to your Story Account, which you can do right here. Then, go to the Edit Profile page. From there, you can update your name, email address or password. Change the Nickname entry if you want to see a different name displayed when you log in.

How do I see my Favorite Stories list?

Probably the easiest thing to remember is to log in to your Story Account & then click the orange star in the upper right hand corner at the top of the web page. Otherwise you can go here.

Where do I find my Wishlist or Gift Registry?

These links are in a couple easy-to-find places: just click Login in the upper right-hand corner & pick Shopping Account OR click “shop” up in the main navigation & then look for the links under “other” in the top menu. If all else fails, you can find Gift Registries here or your Wishlist here.

Can I change my order after it's been submitted? Can I cancel it?

To edit or cancel an order, you just need to send an email to TheCrew@storypeople.com or call us during regular business hours (9-5, M-F) at 1.866.564.4552 & we’ll take care of any requests right away.

Can I track my package online?

Once we ship your package, you should automatically receive an email with your tracking information. If you ever have any concerns or don’t seem to be getting the emails, by all means contact TheCrew@storypeople.com or call us at 1.866.564.4552.

Can I return or exchange my item(s)?

Items are eligible for return or exchange within 30 days of purchase. If you decide to return or exchange an item, send your return & a copy of the invoice to:

StoryPeople
113 E. Water St.
Decorah, IA 52101


Return shipping fees for exchanges & refunds are the responsibility of the purchaser, except in cases where we’ve shipped the wrong item or something arrives damaged. If this occurs, StoryPeople will assume responsibility for return fees, but please contact us before shipping the item back so we can decide on the best course of action.

Provided the returned item arrives intact & in re-sellable condition, we’ll proceed with your exchange or refund. (So, if you’ve spilled chocolate milk all over it & then used it to play Frisbee with your dog, there’s a good chance we won’t exchange it for you…)

For exchanges, we’ll need to be in contact about the payment method you’d like to use for the shipping of the replacement item. If you’d like to help speed the process, you could enclose a note to let us know how you want to take care of that.

For refunds, we’ll credit the card or online payment method that was originally used.

If you have questions, contact TheCrew@storypeople.com or call our customer service desk at 1.866.564.4552.

How do I unsubscribe from your mailing list?

Our emails always have an “unsubscribe” text link down at the bottom. Just click that & follow any instructions & you’ll be off the list. & if that’s not working, just drop a note to TheCrew@storypeople.com.

Do the prints come in different sizes?

Prints are currently available in either 8×10 or 11×14 options. ALL prints come matted & these measurements are for the overall size of the item including the accompanying mat. Overall dimensions of the item will be larger when framing is added.

What are your privacy & security policies?

We love to know who you are & where you’re from & any comments you’d like to make about what we do. Since we don’t like to give out our name & info to people who plan on sending us useless stuff like how to make $1000 a day in our underwear just by sitting at the computer (no matter how intriguing the thought may be..), we don’t expect you to, either.

We don’t share your information with anybody else, because we don’t think it’s any of their business. (If you’d wanted to have them know who you were, you would have gone directly to them without mentioning it to us, anyway…)

As for security, the eCommerce side of our web operations is hosted by Shopify, so that means something like industrial-strength protection with SSL-encryption & site certificate verification & that means your credit card information & your personal info that you want to keep personal is safe. We think it’s a big deal to keep your stuff private, & regularly take measures to make sure it stays that way.